General Questions

We are one of Asia's largest contact lenses distributors, but in keeping up with the times, we are now offering our products direct to consumers online. You can read more about us here.

This is a trick question, isn't it?

Yes it is!

While we are pretty knowledgeable about contact lenses and will be happy to share information about them, at the end of the day we are just online sellers, and it is impossible for us to give you a physical examination to test which contact lenses are suitable for your eyes.

Contact lenses are a medical device, and as such, we really recommend you consult an eyecare professional about what brands are suitable for you. Once you are armed with that information, come on in and shop with us!

Generally, daily disposables are the most popular choices. They are easy to care for as you toss them out every day, and are also great for glasses-wearers who just want to wear a pair occasionally, such as to a date or during sports. Daily contact lenses greatly reduce the risk of damage to your eyes from incorrect care.

Longer wear lenses offer some cost-savings compared to dailies, and give you the advantage of being able to take them in and out throughout the day, e.g. when you want to take them off when working.

The biggest downside is that they need the utmost care every time you wear them, which can be a chore when you come home after a long day's work. You also have to be diligent in making sure you change them on time. If you are prone to losing lenses, monthly lenses also tend to be very expensive to lose.

Not too troublesome now, really. Contact lenses have progressed so much over the years, most contact lenses are comfortable enough for you to wear them throughout the day without needing to worry about them.

The troublesome part will be cleaning. Your eyes are a very sensitive organ, so it does not matter how tired, sick or drunk you are, you must take them out and clean them really well before storage. One time of not cleaning properly is enough to have deposits damaging your eyes. This takes some discipline!

Thankfully, there are daily disposable lenses for lazy people like us. Just throw them away at the end of the day, and you'll always have a fresh new pair in the morning.

Keeping contacts clean is really very simple!

1. Wash your hands with soap and water thoroughly. Dry them thoroughly.

2. Make a habit of always starting with the same eye. That way you will not mess up prescriptions!

3. Fill your contact lens case with fresh solution.

4. Take out your contact lens and place it in the palm of your hand.

5. Put a small amount of cleaning solution, and rub back and forth gently with your index finger.

6. Rinse off with extra solution, and place the contact lens back in it's case.

7. Remember, the only liquid that touches your contact lens must be contact lens solution. Not even distilled water or even worse, tap water. We explain more about why here.

Ordering Information

We do not require you to submit a prescription to place an order. You can choose to enter your details yourself, or just send us a photo of your current contact lens box, blister pack or prescription and we will fill it in for you. We aim to make life easy for you!

Nevertheless, we absolutely recommend getting your eyes checked by an eyecare professional before making a purchase.

Your eyecare professional will be able to recommend brands and types of lenses suitable for your eyes, which will ensure comfort and safety. Never skimp on this step!

In most countries, opticians are bound by law to give you a copy of your prescription after getting an eye check, so don't be afraid to ask for it without making a purchase.

We knew you would get stuck there, so don't worry, we have a handy guide here that will get you right on track!

Or just upload a photo, and we will take care of the rest for you! We have a short guide on what kind of photos you can submit to us to make your life even easier.

For most myopia prescriptions, orders will ship on the next working day.

But if your prescription includes astigmatism, presbyopia, etc, there might be a waiting time depending on whether the manufacturer has your lenses in stock.

You can check the expected waiting times here.

Contact us immediately! You can do so via email, but we recommend Whatsapp as we usually reply faster there.

For most orders, we will be happy to cancel them and restock the lenses at no additional cost. But for custom orders, do note that we will not be able to accept cancellations once the order has been placed with the manufacturer.

If your order has already been sent, we will still be happy to accept returns if the boxes are unopened/undamaged, but you will have to pay for your own shipping.

Payment Information

Yes we do!

This is one of the most common questions we get asked because when checking out, you will only see PayPal as an option.

That is because all our credit card payments are handled by PayPal to keep your information safe. Don't worry, you do not need a PayPal account. Just select 'Checkout as guest' or 'Pay by credit/debit card' once you are at the PayPal page and you can use your credit card without needing to create a PayPal account.

If you still have issues, check out this guide or contact us at any time.

We do offer those as well. Just contact us and we will arrange a payment method for you. Buying contact lenses should be be a difficult affair!

We transact all our payments in Singapore dollars (SG$).

But of course you can pay in any currency you wish to, and PayPal will convert them at very reasonable rates.

Most of our business expenses are in SG$ as our head office is based there, this means that by taking in all orders in SG$, we are able to save on currency conversion, which we use to lower our prices so everyone benefits regardless of what country you are from!

Yes we still do! We do not do automatic deductions anymore. This is because very often people still have lenses left over, and would like to order a bit later. They can contact us to delay their schedule, but it is very troublesome. A subscription is supposed to make life easy!

What we do now instead is send you a payment link every 3-12 months, depending on your choosing. Just pay whenever you feel like it, and your order will be processed. It's that easy!

You can also use our one-click reorder system, so it is all really simple. Contact us if you would like us to set something up!

We do not charge any extra taxes, handling fees or whatnot. What you see is what you pay, simple!

That said, Contacts Asia is not responsible for any custom duties/taxes that may be imposed by your country.

Should your country also require declarations or prescriptions or any other form of processes required for the release of your shipment, please also note that we cannot be responsible for them.

We have experience in most countries and will be glad to give your advice and help you along, but ultimately we will not provide reimbursement or refunds of any kind should you incur additional charges placed by your country.

Shipping Information

And we will!

Contacts Asia offers FREE standard shipping to the following countries:

Asia : Cambodia, China, Hong Kong, Indonesia, Israel, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam

Outside Asia: Australia, Cook Islands, France, Germany, New Zealand, Norway, Russia, Singapore, South Africa, United Kingdom, United States

We are working hard towards providing this service to all of you around the world, but for now, if your country is not within this list, shipping is still a very affordable $10, regardless of weight.

The terms? Just purchase a minimum of 2 boxes of contact lenses. That's it!

Standard shipping times range from 7-14 business days excluding weekends and public holidays.

Express shipping times usually range from 3-5 business days excluding weekends and public holidays for major cities.

Please note that shipping times do not include processing times. You can check the expected processing time for your contact lenses here.

A tracking number will be provided to you once your order has been shipped.

Should any delays be expected (peak periods, adverse weather), we will inform you via email before shipping your order out.

We have a few warehouses and processing centres around Asia, including Hong Kong and Taiwan. Sometimes custom orders might be shipped direct from factories in Ireland or England.

It's all quite messy and where we ship from mostly depends on availability, but don't worry, it will get to you!

Shipping time cannot be guaranteed in the case of adverse events at the Contacts Asia warehouse or at any of our shipping carriers, including but not limited to pandemics, snowstorms, earthquakes, hurricanes, volcanic eruptions or Thanos attacking Earth.

Should you not be at home to receive your package, your shipping carrier will usually leave a note for you to collect it or arrange a redelivery. If an extended time passes before you do so, the package may be returned to us, and we will happily resend it to you, but please note that you might be liable for shipping charges.

Any damaged, missing or incorrect items must be reported to us within 14 days of delivery of your package.

Should you have ordered your items wrongly or have a change of mind, returns and exchanges are accepted on a case-by-case basis. Please do note that you will be liable for any shipping costs.

Refunds and exchanges will only be processed once the products have been returned to us undamaged.

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