How long do I need to wait for my contact lenses?
This question, unfortunately, isn't so straightforward. It will depend on the type of lens you had ordered, and whether or not your prescription is in stock. Click on your type of lens below to learn more about the wait time for your contact lenses.
Regular near-sighted lenses are almost always in stock, and usually have a processing time of a day. Should your prescription not be in stock, we will replenish it during our resupplies, which can take up to a week.
Asia is a predominantly myopic population, where myopia rates can hit as high as 90% in some countries. Far-sightedness is actually much rarer, which is why distributors in Asia do not stock them. As such, far-sighted lenses often take at least 3-5 days to process, and possibly longer (up to 5-8 weeks) if your power is not readily available from the manufacturer.
Please note that most hyperopia contact lenses are a custom-ordered lens in Asia, and once an order has been placed by the manufacturer, we will be unable to allow any cancellation or refunds. We are able to change your shipping address as long as it has not left our warehouse, so contact us if you expect to change addresses. Cancellation will only be allowed if processing time has exceeded 8 weeks.
Astigmatism lenses are rarely stocked due to the vast number of possible configurations they may have. A single brand may have over 4000 possible prescriptions, it's impossible to stock them all!
For some common prescriptions, we do keep stock for them, but that is usually not the case. For us astigmatism people, our contact lenses will usually need to be custom-made at the manufacturer. There are no additional costs to this service, but this can mean an extra wait time of 1 week to over a month.
Please note that most astigmatism contact lenses are custom-made, and once an order has been placed by the manufacturer, we will be unable to allow any cancellation or refunds. We are able to change your shipping address as long as it has not left our warehouse, so contact us if you expect to change addresses. Cancellation will only be allowed if processing time has exceeded 8 weeks.
Multifocal lens users are not very common (you special one!), so these lenses are usually not in stock at our warehouse. That said, we can still obtain them from the manufacturer pretty quickly, but that involves an additional wait of a few days up to 3 weeks.
Please note that most multifocal contact lenses are a custom-ordered lens in Asia, and once an order has been placed by the manufacturer, we will be unable to allow any cancellation or refunds. We are able to change your shipping address as long as it has not left our warehouse, so contact us if you expect to change addresses. Cancellation will only be allowed if processing time has exceeded 4 weeks.
- It is the easiest to remember: just order once you are down to your last box (or last lens, if you are wearing monthlies).
- One month is more then enough time for most people to use the free shipping option, so you save money there!
We hope that gives you an estimate of the waiting times that might be required for your particular type of contact lens. That's why we always recommend you to order early when buying contact lenses. We ship our lenses with several years of shelf life before expiry, so ordering early definitely wouldn't hurt.