Terms of service

Governing Law

By using this website and ordering lenses, you agree that the governing law for this contract shall be the law of Hong Kong.

As per the laws of the Hong Kong government, only specified classes of registered healthcare professionals are allowed to prescribe or fit prescription optical appliances (including contact lenses). However, the law does not impose any restrictions on the sale of contact lenses by persons who are not registered healthcare professionals. As such, Contacts Asia operates solely as a distributor and provider of contact lenses and their related products. We do NOT in any way provide medical advice, suggestions or prescriptions of any kind.

Prescription

In Hong Kong, the law requires that you have a valid prescription from a Registered Optometrist or eye care provider. By placing your order of contact lenses with us, you certify that you have a valid prescription from a Registered Optometrist or eye care provider. You further certify that this prescription and any information you submit to us matches the prescription given by your Optometrist or eye care provider and is valid within the time period specified by your Optometrist or eye care provider. You also consent to our contacting your Optometrist or eye care provider, if necessary, to verify your prescription or any other necessary information. We disclaim all liability arising from your failure to provide us with correct and accurate information concerning the valid prescription you received from your Optometrist or eye care provider. We will not be responsible for any error in your prescription. Please be familiar with your own laws regarding the purchase of contact lenses in your own country.

Medical Disclaimer

When you purchase contact lenses from us, you acknowledge that you are fully aware that wearing contact lenses carries certain risks and that you fully understand the correct method of caring for your lenses. Contacts Asia and any associated companies bear no responsibility for complications arising from the use of any contact lenses purchased from our website in a manner inconsistent with the manufacturer’s instructions or the intended use of the product. Contacts Asia and any associated companies also bear no responsibility for any damage or injury causally connected with the improper or negligent use of the products sold on its website.

By using this site, you agree to be bound by the terms and conditions set forth herein.  If you do not accept these terms and conditions, you must refrain from using this web site.  We may make changes to the site and to the terms and conditions, and/or policies governing the use of the site at any time. Please review the site and these terms periodically for any updates or changes. Your continued use of the site shall be deemed to be your acceptance of these changes.

We stock most of the regular lenses on our site, and they will typically be sent out on the next working day from the time of your order. However, please note that it is not always possible. Possible delays include but are not limited to:

Regular Lenses: Sometimes stock runs out or you may have a high power that we do not stock. Should that be the case, we will replenish those on our supply runs, which can take up to 7 working days.

Astigmatism (Toric) lenses: Toric lenses are generally not stocked as there are thousands of variations in prescriptions. What happens is we usually get these from the manufacturer during our supply runs, and that usually takes about 1-2 weeks. For rare prescriptions, they will have to be custom-made by the manufacturer and will take up to 4-8 weeks to process. Please note that once the order has been placed with the manufacturer, there will be no refunds allowed for all astigmatism prescriptions.

Multifocal/ Far-sighted (+) lenses: We generally do not stock these lenses, and a waiting time of 7 working days is to be expected, up to 3 weeks for rarer powers.

Contacts Asia is not responsible for any custom duties/taxes that may be imposed by your country. Should your country also require declarations or prescriptions or any other form of processes required for the release of your shipment, please also note that we cannot be responsible for them. We have experience in most countries and will be glad to give your advice and help you along, but ultimately we will not provide reimbursement or refunds of any kind should you incur additional charges or have your package seized by your country's authorities.